Dorset Computers offers a variety of support services for clients in Western Canada with a centrally located office in Calgary. 24X7 phone support for customers who require assistance beyond the traditional 9 to 5. Quick and responsive onsite service calls for system maintenance, set-up, troubleshooting, installation, configuration and training.

Our team of professional staff has extensive skills with specialties in hardware, software and application development. Whether a customer is a single workstation in a family home or a corporate network of 100 workstations and multiple servers, Dorset can provide a tailored support service.

Our focus of support is providing an IT solution for clients who typically don’t require a full time IT presence, or as a backup plan to their current IT infrastructure. With skills in Local Area Networking, Wide Area Networking and VPN communications we can keep your IT environment running at an optimal functionality. We can also provide project management, cabling and datacom racking solutions and training services for all hardware and software.

IT support that we provide is non-industry specific. With current clients in fields such as hospitality, manufacturing, transportation, financial, and social services, we can adapt technologies and techniques for any client big or small.

FAQ’s

What are your rates?
Typical desktop support is $95 /hour, while more advanced server support is $105 /hour.
With customizable contracts and agreements, rates can be tailored to each clients requirements

How long before you can show up on our site?
The average response for a “we need help NOW” call is 2-3 hours.
Priority is always given to mission critical systems, so each customer has the reassurance that their mission critical needs are always priority.

Do we have to commit to a term contract?
No, we don’t typically promote maintenance contracts, but rather a time & materials methodology that allows clients to choose what and how long they wish to use our services